Guarantee
A Certificate of Authenticity will come with every piece of Native American Jewelry or Native American Arts and Crafts that is purchased from us. Your purchase is 100% Satisfaction Guaranteed. The majority of our customers love our jewelry and rarely do we ever have anyone return what they have purchased. If this happens, it is usually due to size rather than quality. Your purchase is 100% Satisfaction Guaranteed.
In a rare instance that someone needs to return an item, we ask that is returned within 10 days from the date that you receive your order and in the original condition. You MUST purchase insurance equal to or greater than the purchase price of the item. The buyer is responsible for shipping costs to return the item. DO NOT SHIP in an envelope or padded bubble lined envelope where as we have received pieces of jewelry back that has been smashed during shipment. The postal service will void the insurance coverage due to insufficient packing. Please use a sturdy box along with bubble wrap or wrapping paper for proper packaging to return items. Upon our receipt of the item and after inspection, your monies will be refunded, less the shipping costs for the original purchase. Please note: If we are running a discount special on shipping, such as "Free Shipping", then the refund will be the less our actual shipping charges.
You will receive a 100% refund of the price of the item less actual shipping fees. If it is returned after the 10-day period but before 90 days, we will give a credit of 50% of the purchase price. After 90 days, we will allow no credit for returns. Items that are returned to us as "Customer Refused" or "Unknown Address," or any other delivery problem which was beyond our control, we will allow a credit of 50% of the purchase price. There are no returns on Custom or Special Orders
Extended Christmas Return Policy
Items purchased between November 1st and Christmas may be returned to us by January 12th for refund or exchange. No exceptions.
Disclaimer
We make every effort to honestly represent the items we present to you. The majority of our pieces are one-of-a-kind and have been designed and handmade by Native American artists. However, many of these artists, despite their birth and heritage, cannot legally call their work Native American made. The U.S. Government has created a law and a system making it difficult for many true Native American artists to obtain the proper tribal registration and identification. This is mainly due to a lengthy and complicated process. We have been in business over 30 years and are very fortunate to know many of the families (silversmiths) that we buy from. While some of our Native American artists do indeed have the proper registration and census number, some of them do not. Therefore, you will see below our disclaimer which we are required by law to post onto our site.
In the absence of a specific certification to the contrary, the seller does not warrant or represent that any particular item which is sold or offered for sale herein is an authentic Indian art or craft as defined by the laws of the State of Arizona, the laws of the United States, or the laws of any other jurisdiction.
We take great care in hand selecting each piece. On occasion we will show some work from Southwest artists that are not Native American. These artists will be identified along with the item offered and you will receive a Certificate of Authenticity with these pieces as well. If for any reason you are not satisfied with your purchase please return within 10 days of receipt of purchase for a 100% refund.
All measurements noted for each item are as accurate as possible.
How to Buy Genuine American Indian Arts and Crafts
http://www.ftc.gov/bcp/conline/pubs/products/indianart.htm
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