Policies
Payment Options
We accept Visa, MasterCard, American Express, Discover, Paypal and Postal money orders. All payments must be in U.S. Currency. All transactions are handled safely through our secure server. We also take telephone orders. Online orders will be shipped within 24-48 hours, same day in most cases, unless otherwise noted on the website.
International orders may be purchased through Paypal or with a credit card. International orders purchased via credit card will be addressed verified with the card issuers’ bank.
General Notes on Ordering
Please keep in mind that most of what we sell is one-of-a-kind. When an item is sold it is rare occurrence that we will be able to obtain another identically like it
Layaway Plan
You may layaway your order. We have a limit of two layaway orders per customer at any one time. We will not accept layaway orders for less $100 of the total purchase price.
To layaway your order you may call us at 1-602-739-2821.
We require an advance deposit of 33% of the purchase price of the item(s).
This can be in the form of a personal check or via credit card. The item(s) will be held for 90 days, during which time you may make payments either via check or credit card or pay the balance when the item is shipped. If the transaction is not concluded during the 90-day period, the item(s) will be offered for sale again to the general public. The amount paid will be forfeited. It is up to the customer to remember to make the payments. We will not send any notices or statement reminding you of payments due.
Shipping
We ship via U.S. Priority Mail with insurance in the continental U.S. and Alaska. For all orders over $75.00 and in the continental U.S shipping is FREE. Shipping is $7.00 for all orders under $75.00. USPS Express 2 Day Mail is available for a flat rate of $23.00. Please note in the comment field during checkout if you would like your order sent as a gift and invoice sent separately. If your item is a gift and you would like a handwritten note please type it in the comment field.
International Shipping
We ship internationally to the following countries: Australia, Austria, Belgium, Canada, Denmark, England, France, Finland, Germany, Holland, Japan, Luxembourg, New Zealand, Norway and Sweden. If your country is not listed please email us. We do not ship to the continent of Africa. All packages are shipped USPS International Express Mail with Insurance at a flat rate of $30.00.
Please note that for all international orders the buyer may be subject to import duties and taxes. The buyer is responsible for all customs and duties.
Sales Tax
Sales Tax must be collected from the following states:
Arizona
CLIP ON EARINGS
All of our earrings are pierced unless it is otherwise noted in the description. We can easily convert any earrings that are on a french wires or ball posts to clip-on earrings. The cost of the sterling silver converter is $3.00. If it is noted in the description that a pair of earrings can be converted to clip-on, and you would like to convert your purchase please email us.
REPAIR POLICY
Any item that is purchased from us we will have it repaired, or replaced, as needed, for a period of 90 days from the date of purchase. This is provided that the needed repair is not due to mis-use or abuse of the product. These repairs will be done at our expense.
For repairs outside of the 90 day window:
We do not do any repairs ourselves as we are not silversmiths. We will, if requested, send or take the items to Navajo or Zuni silversmiths to be repaired. Unfortuneately, we do not know the cost of these repairs until the repair has been completed. Repairs, in general, are normally very reasonable.
*We will only repair items that have been purchased from us
Guarantee
A Certificate of Authenticity will come with every piece of Native American Jewelry or Native American Arts and Crafts that is purchased from us. Your purchase is 100% Satisfaction Guaranteed. The majority of our customers love our jewelry and rarely do we ever have anyone return what they have purchased. If this happens, it is usually due to size rather than quality. Your purchase is 100% Satisfaction Guaranteed.
In a rare instance that someone needs to return an item, we ask that is returned within 10 days from the date that you receive your order and in the original condition. You MUST purchase insurance equal to or greater than the purchase price of the item. The buyer is responsible for shipping costs to return the item. DO NOT SHIP in an envelope or padded bubble lined envelope where as we have received pieces of jewelry back that has been smashed during shipment. The postal service will void the insurance coverage due to insufficient packing. Please use a sturdy box along with bubble wrap or wrapping paper for proper packaging to return items. Upon our receipt of the item and after inspection, your monies will be refunded, less the shipping costs for the original purchase. Please note: If we are running a discount special on shipping, such as "Free Shipping", then the refund will be the less our actual shipping charges.
You will receive a 100% refund of the price of the item less actual shipping fees. If it is returned after the 10-day period but before 90 days, we will give a credit of 50% of the purchase price. After 90 days, we will allow no credit for returns. Items that are returned to us as "Customer Refused" or "Unknown Address," or any other delivery problem which was beyond our control, we will allow a credit of 50% of the purchase price. There are no returns on Custom or Special Orders
Extended Christmas Return Policy
Items purchased between November 1st and Christmas may be returned to us by January 12th for refund or exchange. No exceptions.
Policy on Price Changes
We reserve the right to change our prices at any time. Please be sure to set up your browser to reload these pages each time you start a session. This will allow you to see a current sales and up-to-date prices. Some browsers default to a mode where they store the pages in a local disk cache and do not automatically refresh the data.
Catalogs
We do not offer catalogs in print form. Our website is our online catalog. Keep in mind that most of our jewelry is one-of-a-kind and the inventory is always changing.
Our Commitment to Privacy
TwodogsSouthwestGallery.com takes great strides to ensure that all of our customers have a safe and secure online experience with us. We consider the information you provided to us personal and confidential. TwodogsSouthwestGallery.com does not sell, share or rent any of this information to other companies.
Safe and Secure Shopping
Access to your information is controlled by strict internal procedures
Information We Collect
When you shop at TwodogsSouthwestGallery.com, we collect and store the following types of information:
- Name
- E-mail address
- Demographic Data
- Payment Information
We need this information to provide you not only with the information that you've requested but also to let you know about additional products which you might want. We may also use this information to customize your experience using our website.
How We Use the Information
We primarily use customers' information to fill orders, to contact purchasers for payment verification if needed, to improve our promotional efforts, and to statistically enhance operation of our site
Cookies
We use cookies to identify you when you visit our site and to customize your shopping experience. A cookie is a small amount of data that is sent to your browser from a web server and subsequently stored on your computer's hard drive.
Disclaimer
We make every effort to honestly represent the items we present to you. The majority of our pieces are one-of-a-kind and have been designed and handmade by Native American artists. However, many of these artists, despite their birth and heritage, cannot legally call their work Native American made. The U.S. Government has created a law and a system making it difficult for many true Native American artists to obtain the proper tribal registration and identification. This is mainly due to a lengthy and complicated process. We have been in business over 30 years and are very fortunate to know many of the families (silversmiths) that we buy from. While some of our Native American artists do indeed have the proper registration and census number, some of them do not. Therefore, you will see below our disclaimer which we are required by law to post onto our site.
In the absence of a specific certification to the contrary, the seller does not warrant or represent that any particular item which is sold or offered for sale herein is an authentic Indian art or craft as defined by the laws of the State of Arizona, the laws of the United States, or the laws of any other jurisdiction.
We take great care in hand selecting each piece. On occasion we will show some work from Southwest artists that are not Native American. These artists will be identified along with the item offered and you will receive a Certificate of Authenticity with these pieces as well. If for any reason you are not satisfied with your purchase please return within 10 days of receipt of purchase for a 100% refund.
All measurements noted for each item are as accurate as possible.
How to Buy Genuine American Indian Arts and Crafts
http://www.ftc.gov/bcp/conline/pubs/products/indianart.htm
Census & Quarantine Policy
It is the sole responsibility of the buyer to be familiar with their local city, state, and national laws in regards to the shipment of items such as: Animal Claws, Feathers, Bones, Hand Made Artifacts, and other related products. Please, inquire with your local officials about such laws prior to making your purchase. Two Dogs Southwest Gallery cannot be held responsible for any items that are taken by customs officials or quarantine agencies.
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