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You may layaway your order. We have a limit of two layaway orders per customer at any one time. We will not accept layaway orders for less $100 of the total purchase price. To layaway your order you may call us at 1-602-739-2821. We require an advance deposit of 33% of the purchase price of the item(s).Please see the policy page on this website for the details on our layaway program.
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|Frequently asked questions:
What Payment Can I use?
We accept Visa, MasterCard, American Express, Discover, PayPal and Postal money orders. All payments must be in U.S. Currency. If you have any questions, call 602-739-2821.
What if my order is a gift?
Please note in the comment field during the checkout process if you would like your order sent as a gift and invoice sent separately. If your item is a gift and you would like a handwritten note please type it in the comment field.
Is my credit card information secure?
Two Dogs Southwest Gallery uses the highest level of security level available on any website for online purchases. When you enter our Checkout pages you will see that they are secure through the HTTPS://. The green bar indicates the highest level of encryption available. You may also click on the green bar to view our certificate.
How soon will you ship?
All jewelry offered for sale is available for shipping within 24 hours if not the same day you order your jewelry (excluding Post Office Holidays).
We ship via U.S. Priority Mail with insurance in the continental U.S. and Alaska. Shipping is FREE for all orders over $100.00 and in the continental U.S. Orders totaling under $100.00 the shipping fee is $10.00. USPS Express 2 Day Mail is available for a flat rate of $30.00. Please note in the comment field during checkout if you would like your order sent as a gift and invoice sent separately. If your item is a gift and you would like a handwritten note please type it in the comment field. Oversized shipments of pottery, rugs, and paintings customers will be charged the actual shipping cost fees. The customer will be contacted prior to the charge and shipping the order.
We ship internationally to the following countries: Australia, Austria, Belgium, Canada, Denmark, England, France, Finland, Germany, Holland, Ireland, Japan, Luxembourg, Monaco, Netherlands, New Zealand, Scotland, Switzerland, Norway and Sweden. If your country is not listed please email us. We do not ship to Italy, India or to the continent of Africa. All packages are shipped USPS International Express Mail with Insurance at a flat rate of $65.00 with the exception of pottery, rugs, and paintings. The actual shipping fee will be charged due to the oversized nature of the art work. The initial charge will be the flat rate of $65.00; any additional fee will be added once the actual shipping fee is known. The customer will be contacted prior to the charge and shipping the order. For our Canadian customers we will also ship USPS International Express Mail with Insurance at a flat rate of $45.00. Please note that for all international orders the buyer may be subject to import duties and taxes. The buyer is responsible for all customs and duties. Also please note that all packages require a signature confirmation. Should you have any questions please contact us at 602-739-2821.
When will I get my jewelry?
All orders are shipped USPS Priority Mail (1 - 3 day) delivery and USPS Express Mail for 1 - 2 day delivery. Our shipping charges include shipping insurance through USPS should your item become lost in transit.
What is your return policy?
At Two Dogs Southwest Gallery your purchase is 100% Satisfaction Guaranteed. If for any reason you are not completely satisfied with your Native American jewelry purchase, simply return the item for a full refund according to our return policy.
Do I pay have to pay sales tax?
Sales tax is applied to shipments within the State of Arizona only.
How do you guarantee the Native American Jewelry and Arts and Crafts sold by Two Dogs Southwest Gallery is authentic?
All Native American jewelry sold by Two Dogs Southwest Gallery comes with Certification of Authenticity providing the description of the jewelry, the artist's name and American Indian tribal affiliation. The U.S. Department of Interior Indian Arts and Crafts Act prohibits passing off imposter American Indian crafts as genuine.
Can I speak to someone in person?
Call us with any questions at 602-739-2821